Account Management Team Lead Position Available in Seattle, WA
Do you have strong client communication skills, account management experience, and the ability to help other team members stay organized and supported?
efelle creative is looking for an Account Management Team Lead to join our Seattle team. This role supports client communication, account coordination, website updates, digital marketing accounts, reporting, work orders, team support, and follow-through across active client relationships.
This is a strong fit for someone who enjoys working with clients, designers, developers, marketers, project leads, and Account Coordinators, and who is ready to take on a hands-on leadership role.
efelle creative is a Seattle-based website design, development, and digital marketing agency with more than 20 years of experience building custom websites, eCommerce stores, web applications, and ongoing marketing programs.
We value clear communication, smart problem-solving, personal accountability, and high-quality work. Our internal standard has always been simple: “Good Enough Sucks.”
Position Summary:
Account Management Team Lead
Location: Downtown Seattle, WA
Role Type: Full-time
Work Style: In-office / hybrid, depending on team needs
Position Summary
efelle creative is looking for an Account Management Team Lead to support client communication, project follow-through, account coordination, and team leadership across website design, development, support, and digital marketing accounts.
This is a hands-on client-facing role with an added leadership layer. You’ll help manage client communication, work orders, timelines, meeting notes, internal follow-up, reporting support, and post-launch account needs. You’ll also help train and support Account Coordinators, improve client communication standards, monitor account health, and support stronger client retention.
You’ll work closely with account managers, project managers, designers, developers, digital strategists, business development team members, and agency leadership to keep client work moving and make sure internal teams stay aligned.
The right person for this role is organized, proactive, calm under pressure, and comfortable leading by example. You should enjoy helping clients, supporting team members, solving problems, and making sure important details don’t fall through the cracks.
Evolving Role and Agency Direction
efelle is continuing to evolve toward a more consistent monthly-program model, with a stronger focus on ongoing client relationships, managed digital marketing, website optimization, retention, and long-term account growth.
As this shift continues, the Account Management Team Lead role will also continue to evolve. Priorities may change as we refine our processes, improve client programs, adjust team structure, and build better systems for managing recurring client work.
The right person for this role should be comfortable with some flexibility and change. This is a hands-on leadership role in a growing part of the agency, so we need someone who can help shape the process, adapt as priorities shift, and stay focused on improving client experience, team organization, and account retention.
Who You Are
You’re a strong communicator who knows how to keep people, projects, and details organized.
You can manage multiple deadlines, shift priorities when needed, and keep momentum without waiting to be asked. You’re comfortable following up with clients, checking in with team members, and making sure next steps are clear.
You write clear emails. You take useful notes. You know how to ask good questions. You can translate technical updates into plain language for clients with different levels of technical experience.
You’re also comfortable supporting other team members. You know how to help people prioritize, give useful feedback, and keep the tone calm and productive when work gets busy.
Who We Are
efelle creative is a Seattle-based website design, development, and digital marketing agency with more than 20 years of experience helping clients build, improve, and grow their online presence.
We design and build custom websites, eCommerce stores, web applications, and digital marketing programs for clients across a wide range of industries. Our team includes designers, developers, account managers, digital strategists, SEO specialists, paid media specialists, and project leads.
We believe strong digital marketing starts with a strong website. That means strategy, design, development, content, analytics, SEO, paid media, and ongoing optimization all work together.
We value clear communication, smart problem-solving, personal accountability, and long-term client relationships.
Core Responsibilities
In this role, you will support account management and client coordination across active website, support, and digital marketing accounts. Responsibilities include:
- Manage clear, timely client communication and make sure clients understand project status, next steps, timelines, and open items
- Prepare, review, and organize client-facing materials, including meeting notes, reports, proposals, work orders, project updates, and follow-up items
- Lead or support client meetings, document key decisions, and coordinate internal follow-up so assigned work continues moving forward
- Help onboard new clients by organizing project materials, access needs, timelines, communication expectations, and internal handoffs
- Field client requests, route work to the right internal team members, and help keep website projects, support requests, work orders, and marketing tasks on track
- Maintain a strong working understanding of assigned clients’ businesses, goals, active priorities, and ongoing account needs
- Review reports, campaign updates, and project notes so clients understand what is happening, what changed, and what comes next
- Help identify appropriate opportunities for website improvements, support work, SEO, paid media, social media, content, and other client services
- Support client relationships, internal teams, and agency goals as needed
Team Lead Responsibilities
In addition to core account management responsibilities, the Account Management Team Lead will also:
- Help train and support Account Coordinators on efelle’s client communication standards, internal workflows, tools, documentation, and follow-up processes
- Serve as the first point of support for Account Coordinators when they need help prioritizing work, handling client questions, or resolving day-to-day account issues
- Participate in bi-weekly Team Lead meetings to share updates from the Account Coordinator team, communicate team needs or concerns, and bring relevant company updates back to the team
- Review client communication, meeting notes, work orders, and account documentation as needed to ensure clarity, accuracy, and consistency
- Monitor account health across assigned clients, including communication gaps, missed follow-ups, client concerns, retention risks, and opportunities for additional support
- Help identify client needs that may lead to website improvements, support work, digital marketing services, or other growth opportunities
- Escalate client issues, workload concerns, project risks, or retention concerns to leadership early
- Help improve account management processes, templates, checklists, and internal handoffs as the team grows
- Support stronger client retention by helping Account Coordinators keep clients informed, organized, and confident in the agency relationship
Required Skills and Experience
We’re looking for someone with:
- Prior experience in an agency, marketing, web, creative, or fast-paced professional services environment
- Experience working on or around website projects
- Experience with WordPress, Shopify, BigCommerce, or another CMS platform
- Experience making basic website content updates
- Basic understanding of SEO, paid search, Google Analytics, Google Ads, and digital marketing reporting
- Strong written and verbal communication skills
- Ability to organize details, manage follow-up, and keep multiple projects moving at once
- Confidence communicating with clients by email, phone, video call, and in meetings
- Comfort working with designers, developers, marketers, sales teams, and project leads
- Ability to understand client needs and translate them into clear internal direction
- Strong attention to detail
- Good judgment when prioritizing tasks and escalating issues
- Experience using Microsoft Office, Google Workspace, and project management or task management tools
- Ability to support, coach, and guide other team members in a constructive way
- Comfort working in a role where priorities, processes, and expectations may evolve as the agency grows
Nice to Have
These are not required, but they are helpful:
- Post-secondary education in marketing, advertising, public relations, business administration, communications, or a related field, or equivalent professional experience
- Google Analytics or Google Ads certification
- Familiarity with website launch processes
- Basic HTML and CSS familiarity
- Basic Adobe Photoshop experience for image resizing, cropping, asset extraction, or simple edits
- Experience working with client support tickets, retainers, or ongoing website maintenance requests
- Prior experience training, mentoring, or supporting junior team members
Compensation
This role includes leadership compensation and eligibility for a retention-based bonus tied to account health, client retention, and team support.
Additional compensation details will be discussed during the interview process.
What Success Looks Like
A successful Account Management Team Lead at efelle keeps clients informed, helps internal teams stay organized, and supports Account Coordinators in doing their best work.
You’ll succeed in this role if you can understand what needs to happen next, communicate clearly, help other team members prioritize, and move work forward without adding confusion or friction.
You’ll also help improve retention by making sure clients feel supported, informed, and confident in the agency relationship.
You don’t need to know everything on day one. But you do need to be curious, organized, dependable, and willing to help improve how websites, digital marketing, account management, and client relationships work together.
To apply, please send your resume and cover letter to [email protected] using ACCOUNT COORDINATOR as the subject.