FAQ on Web Design

Frequently asked website design, development & eCommerce questions

Following is a list of the most frequently asked questions in website design, development, eCommerce, eMail and hosting—please feel free to contact us anytime with any questions you may have!

Before You Buy a Website Design & Development Package

Q: How much does a website cost?
Q: What happens after I have my website built?
Q: Will I know how to maintain and update my website once it is complete?
Q: If I don't want to update my own website content, can you do it for me?
Q: What happens if I have problems using the FusionCMS?
Q: Do I need to purchase a website domain name?
Q: What if I already have a website domain name?
Q: How long will it take to build a Web site?
Q: Can you provide graphics that are relevant to my business?
Q: What happens to my domain name and email if I cancel my service?
Q: Can you help me promote my website?

eCommerce & Online Shopping Website Development

Q: What is a merchant account?
Q: How do I set up my merchant account?
Q: Are your websites and eCommerce systems secure?
Q: How much will it cost to add eCommerce?

Website, eCommerce and CMS Hosting & Support

Q: How do I pay for my website hosting and services cost?
Q: What kind of services can I expect once I launch my Website?
Q: Will I need you to maintain my website once it's developed?
Q: How do I get additional services such as maintenance or training

eMail Related Questions

Q: I'm not at the office, how do I check my email online?
Q: I want to setup my email account in Outlook, how do I?

Before You Buy a Website Design & Development Package

How much does a website cost?

Our website packages start from as low as $7500 and up to six figures, all depending on the amount of time used to design and custom develop your project. We offer business-specific products to help keep the cost as minimal as possible, but custom design and/or development work is billed accordingly. To choose the package that is right for your business, take a look at our Packages and Prices page.

What happens after I decide to have my website built by efelle creative?

Once you have spoken with an efelle creative consultant, you will receive an electronic copy of our Website Survey & Planning document. A simple planning tool designed to help you collate and organize the content and look for your new website. If you are unsure of the correct package for your business or require some presales assistance, we would welcome the opportunity to meet with you and discuss the project at our Seattle office . Once the website survey has been finalized and all of the accompanying artwork has been received, our graphics team will begin preparing a concept design for your website. To learn more about the efelle creative website design and development process, please visit the 'How It Works' section of our website.

Will I know how to populate, maintain and update my website once it is complete?

Of course! Our Starter Kit comes with a detailed user manual that clearly describes all of the available functionality (within the FusionCMS website content management system) in a step-by-step reference guide. All documentation includes detailed diagrams and screenshots to help familiarize you with Site Control and present the various features in the most understandable way.

We also offer a complimentary training service to all customers that feel more comfortable with an interactive demonstration from one of our internet marketing consultants. We maintain a fully equipped training lab in our head office designed to provide the ideal staging environment for personalized education. Our goal is to bring you up to speed with the FusionCMS website content management system and to demonstrate all of the available functionality at a pace that suits you. Feel free to book a lab session at a time that is convenient for you.

If I don't want to update my own website content, can efelle creative do it for me?

Of course! We offer a range of maintenance plans designed to save you time and ensure that your website is constantly reflecting a fresh look with the most up to date content. To find out more about the different maintenance plans, please visit our website maintenance page.

What happens if I have problems using the FusionCMS content manager?

If our FusionCMS manual doesn't have an answer for you, our support team is always available by phone or email, Monday through Friday, 7am-7pm (PST). If you have any problems or questions, just call or email us for a same-day response.

Do I need to purchase a website domain name?

No, all you have to do is choose the right one and we will do the rest. Our website design and development packages include registration of a .com domain name for 1 year, as well as the domain configuration required to make it work with your website.

Do I need to purchase a website domain name?

The development timeline of your website depends on the complexity of the project; it can range anywhere from 1 week (for the most basic of sites) to 3 months. Talk to a website consultant for more information.

Can efelle creative provide graphics that are relevant to my business?

Yes! efelle creative can use a combination of stock photography and images/graphics that relate to your business or industry to help create a professional design for your website.

What happens to my domain name and email if I cancel my service?

The domain name included with your account is registered in your name. If you decide to cancel your plan, you can choose to transfer your domain name to another provider. You will have to reconfigure your email addresses with the new servers settings. We can provide you with a static output of your website for transfer if required.

Can efelle creative help me promote my website?

Yes! As a standard procedure for all websites, we align our design principles with commonly accepted benchmarks for search engine optimization. All of our packages include full keyword, page title and meta-tag administration tools to increase the likelihood of a favorable search engine ranking.

efelle creative also offers advanced site promotion plans for customers looking to develop a comprehensive online marketing strategy for their business. Our consultants will work within your budget and requirements to formulate an effective solution that increases online awareness and promotes your business to a wider global market.

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eCommerce & Online Shopping Website Development

What is an eCommerce website merchant account?

A merchant account is the bank account that tracks and transfers all of the monetary transactions that occur through your website. Your first step in building your e-commerce site is setting up a merchant account with a provider.

How do I set up my eCommerce website merchant account?

Talk to your efelle creative website consultant about ways to set up a merchant account with your banking institution.

Are efelle creative websites and eCommerce platform secure?

Yes! All efelle creative websites and eCommerce systems are completely secure. Each hosting package includes 24-hour monitoring, virus protection and daily website and database backup. All ecommerce is secured by GoDaddy's 128-bit SSL certificate encryption.

How much will it cost to add eCommerce to my website?

That all depends on how customized your eCommerce processes are and how many products you have. If your requirements fit our standard eCommerce package it can cost as little as $999 to convert your new or existing site into a fully operational online store!

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Website, eCommerce and CMS Hosting & Support

How do I pay for my monthly support and website hosting costs?

We accept the following methods of payment:

  • Check: Full year in advance only
  • Direct Debit: Automatically debited from the specified account number
  • Credit Cards: Automatically debited from the nominated account

What kind of services can I expect from efelle creative once I launch my Website?

We are constantly monitoring the Web and keeping up to date with the latest technologies. Our website designers, website developers and business consultants are always available to discuss the latest developments and potential opportunities that may enhance the utility of your website. To learn more about the additional services currently offered by efelle creative, please visit our business marketing services section.

Will I need Net Starter to maintain my website once it's developed?

No. Every package comes with the FusionCMS Website Content Management System and complete documentation for maintaining all aspects of your website. We also conduct complimentary training sessions for customers at our local training lab.

How do I pay for additional services such as maintenance or training?

Services that do not occur on a fixed monthly basis (such as optional components and extra services) will be invoiced on a standard 14-day credit policy. Payment for these services can be made by check, credit card or direct transfer.

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eMail Related Questions

I'm not at the office and I need to check my email, how do I check it online?

efelle creative offers our clients webmail services, allowing you to access your email from any internet-enabled computer. Just log on to http://webmail.{yourwebdomain}.com and enter your complete email address and password to get to your webmail control panel.

I want to setup my email account in Outlook. What are the server settings?

We have a complete step-by-step email setup guide available for download.

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