Careers—Account Coordinator

About Us

Account Coordinator Position Available in Seattle, WA

Do you have strong organizational skills, clear communication habits, and experience helping client projects move forward?

efelle creative is looking for a proactive Account Coordinator to join our Seattle team. This role supports client communication, project coordination, website updates, digital marketing accounts, reporting, work orders, and day-to-day follow-through across active client relationships.

This position is a strong fit for someone who enjoys working with clients, designers, developers, marketers, and project leads, and who wants to grow into an Account Manager role over time.

efelle creative is a Seattle-based website design, development, and digital marketing agency with more than 20 years of experience building custom websites, eCommerce stores, web applications, and ongoing marketing programs for clients across a wide range of industries.

We value clear communication, smart problem-solving, personal accountability, and high-quality work. Our internal standard has always been simple: “Good Enough Sucks.”

We work hard, collaborate closely, and take pride in helping clients build stronger websites and better digital marketing programs.

Position Summary:

Account Coordinator

Location: Downtown Seattle, WA
Role Type: Full-time
Work Style: In-office / hybrid, depending on team needs

Position Summary

efelle creative is looking for an Account Coordinator to help manage client communication, project follow-through, and day-to-day coordination across website design, development, and digital marketing accounts.

This is a client-facing coordination role. You’ll work closely with account managers, project managers, designers, developers, digital strategists, and business development team members to keep projects moving, clients informed, and internal teams aligned.

You’ll help prepare meeting agendas, document next steps, follow up on deadlines, organize client requests, support work orders, and make sure the details don’t fall through the cracks. You’ll also support post-launch client relationships, including website updates, managed digital marketing work, reporting, and opportunities to improve client results over time.

The right person for this role is organized, proactive, calm under pressure, and comfortable communicating with both clients and internal teams. You don’t need to be a developer or a strategist, but you do need to understand how websites and digital marketing projects move from idea to execution.

Who You Are

You’re a strong communicator who knows how to keep people, projects, and details organized.

You can manage multiple deadlines, shift priorities when needed, and keep momentum without waiting to be asked. You’re comfortable following up with clients, checking in with team members, and making sure next steps are clear.

You write clear emails. You take useful notes. You know how to ask good questions. You can translate technical updates into plain language for clients with different levels of technical experience.

You’re also comfortable in a fast-paced agency environment where priorities can change, details matter, and client communication needs to stay professional, calm, and helpful.

Who We Are

efelle creative is a Seattle-based website design, development, and digital marketing agency with more than 20 years of experience helping clients build, improve, and grow their online presence.

We design and build custom websites, eCommerce stores, web applications, and digital marketing programs for clients across a wide range of industries. Our team includes designers, developers, account managers, digital strategists, SEO specialists, paid media specialists, and project leads.

We believe strong digital marketing starts with a strong website. That means strategy, design, development, content, analytics, SEO, paid media, and ongoing optimization all work together.

We value clear communication, smart problem-solving, personal accountability, and long-term client relationships.

Primary Responsibilities

Responsibilities may include:

  • Preparing client-facing documents, including meeting agendas, meeting notes, reports, proposals, presentations, work orders, and project correspondence

  • Leading or supporting client status meetings and documenting decisions, action items, deadlines, and next steps

  • Coordinating internal follow-up after meetings to make sure assigned tasks move forward

  • Helping onboard new clients and organize project materials, access needs, timelines, and communication expectations

  • Proactively communicating with clients in a professional, clear, and timely way

  • Helping enforce internal and external deadlines to keep website projects, work orders, and marketing tasks on track

  • Fielding client requests and routing them to the right internal team members

  • Creating and scheduling work orders for existing clients

  • Supporting account managers and project leads with client communication, task tracking, and follow-up

  • Maintaining a working understanding of each assigned client’s business, industry, services, goals, and active priorities

  • Supporting post-launch client communication for website updates, support requests, managed digital marketing work, and ongoing account needs

  • Helping the business development and strategy teams identify opportunities for website improvements, SEO, paid media, social media, content, and other client services

  • Reviewing reports, campaign updates, and project notes so you can help clients understand what is happening and what comes next

  • Performing other duties as needed to support client relationships, internal teams, and agency goals

Required Skills and Experience

We’re looking for someone with:

  • Prior experience in an agency, marketing, web, creative, or fast-paced professional services environment

  • Experience working on or around website projects

  • Experience with WordPress, Shopify, BigCommerce, or another CMS platform

  • Experience making basic website content updates

  • Basic understanding of SEO, paid search, Google Analytics, Google Ads, and digital marketing reporting

  • Strong written and verbal communication skills

  • Ability to organize details, manage follow-up, and keep multiple projects moving at once

  • Confidence communicating with clients by email, phone, video call, and in meetings

  • Comfort working with designers, developers, marketers, sales teams, and project leads

  • Ability to understand client needs and translate them into clear internal direction

  • Strong attention to detail

  • Good judgment when prioritizing tasks and escalating issues

  • Experience using Microsoft Office, Google Workspace, and project management or task management tools

Nice to Have

These are not required, but they are helpful:

  • Post-secondary education in marketing, advertising, public relations, business administration, communications, or a related field, or equivalent professional experience

  • Google Analytics or Google Ads certification

  • Familiarity with website launch processes

  • Basic HTML and CSS familiarity

  • Basic Adobe Photoshop experience for image resizing, cropping, asset extraction, or simple edits

  • Experience working with client support tickets, retainers, or ongoing website maintenance requests

What Success Looks Like

A successful Account Coordinator at efelle keeps clients informed, helps internal teams stay organized, and makes sure follow-up happens.

You’ll succeed in this role if you can take a busy client account, understand what needs to happen next, communicate clearly, and help move the work forward without adding confusion or friction.

You don’t need to know everything on day one. But you do need to be curious, organized, dependable, and willing to learn how websites, digital marketing, and client relationships work together.

Salary: DOE

To apply, please send your resume and cover letter to [email protected] using ACCOUNT COORDINATOR as the subject.

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